Frequently Asked Questions
Everything you need to know about shopping with Maktabakw.
What is the standard delivery timeframe for orders within Kuwait?
We offer swift local delivery, typically arriving at your doorstep within 24 to 48 hours of order confirmation.
Which payment methods do you accept?
We accept a variety of secure payment options including K-NET, Visa, MasterCard, and Cash on Delivery for your convenience.
What is your return and exchange policy?
Items can be returned or exchanged within 14 days of purchase, provided they are in their original packaging and unused condition with a valid receipt.
Do you offer international shipping outside of Kuwait?
Currently, we primarily serve customers within Kuwait, but please contact our customer support team for specific inquiries regarding GCC shipping.
How can I track the status of my order?
Once your order is dispatched, you will receive a notification via SMS or email containing a tracking link to monitor your delivery in real-time.
Are the products on Maktabakw authentic?
Yes, we guarantee that all products sold on our platform are 100% authentic and sourced directly from authorized distributors and reputable brands.