Returns & Exchanges

At Maktabakw, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 14 days of delivery provided they are in their original, unopened condition.

Return Process

• 1.
  Initiate a Request

  Contact our customer support team via email or WhatsApp with your order number and the reason for your return to receive a return authorization.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.

• 3.
  Schedule a Pickup

  Our logistics partner will coordinate a convenient time to collect the package from your address, or you may be directed to a local drop-off point.

• 4.
  Inspection and Refund

  Once our warehouse team inspects the returned goods, we will process your refund to the original payment method or provide store credit within 5-7 business days.